If you wish to return any items, please read the following Refund Policy and follow the instructions.
Silverprint Refund Policy
Subject to the right of consumers to return items for refund under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Silverprint Ltd does not sell items on a trial basis. Customers are strongly advised to check suitability and specifications of items before ordering.
We offer customers the opportunity to return items up to 28 days after receipt of the Shipment (“the Returns Period”), subject to the terms and conditions in this refund policy.
Failure to contact us in respect of a return or cancellation in line with one of the methods set out above, will result in a delay in processing your refund or the items being returned to you. All authorised returns must be returned to; Silverprint Ltd, Returns Dept, Unit 26 Albany Park, Cabot Lane, Poole BH17 7BX
If you exercise your right to cancel your order after the items have been despatched, you will be responsible for returning the items to Silverprint Ltd at your own risk and cost, therefore we strongly recommend you use an insured delivery method, e.g Royal Mail Special Delivery. For items which cannot ordinarily be returned by post, we will at your request use our reasonable endeavours to arrange a courier to collect the items; the estimated maximum cost of this would be £10 per item (see below in relation to the return of faulty items).
All returns are subject to the following conditions, except where the items are faulty or incorrectly described on the Web Site.
Your product must be complete, including all accessories, in its original box / packaging and in 'as new' condition (e.g. if you have opened the box to examine the item you must have done so without damaging or marking the item or packaging). We may accept returns within the Returns Period that do not fully comply with this requirement, but this will be subject to agreeing a restocking charge to cover the loss that we might reasonably expect to incur in reselling the item(s).
Software, memory cards and DVDs can only be accepted if still sealed. This policy is to avoid any potential breach of the Copyright, Designs and Patents Act (CDPA) 1988. All opened software is exempt from return under the terms of the Consumer Contracts Regulations 2013. Software that arrives damaged or is physically faulty may be returned under our normal returns policy.
We cannot accept returns on light sensitive items or items that need to be stored in a fridge e.g; photographic film, paper, emulsions or raw chemicals. Due to the high sensitivity of these items.
We will not refund any items that have been specially ordered to your individual specification or personalised. Also promotional items or gift cards.
You must return any free gifts which came with the product.
A proof of purchase must be supplied.
Until such time as you return the items to us you must take reasonable care of the item(s). Any use of or damage to the delivered item(s) packaging beyond that necessary for inspection upon delivery, may result in you incurring a restocking charge to cover the loss that we might reasonably expect to incur in reselling the item(s).
If you exercise your right to cancel your order within 28 days (where the item(s) are not found to be faulty), we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of shipment other than the least expensive type of standard shipment offered by us).
Faulty item(s): For faulty items we offer the following terms:
You will always have the option of an exchange or refund if the fault occurs within 28 days of receipt of the Shipment.
If there is a fault with your item within six months of delivery but after the first 28 days, we will contact the supplier for further instructions, and actions. At our discretion you may instead be offered an exchange or refund or, if you wish to keep the item(s), we will seek to agree with you a partial refund of the original price paid. In the event that we arrange for a replacement and this does not remedy the fault, we will then offer a refund.
After six months, unless you can demonstrate that the fault was present at the time of original receipt of shipment or we have previously arranged a repair and this has failed to resolve the fault, our liability will be limited to providing you with reasonable support to make a claim under the manufacturer’s warranty, where applicable.
In all cases we reserve the right to inspect the item and verify the fault and, if no fault is found, return the item to you. In these circumstances, no refund will be processed until the returned item(s) have been received by us and an appraisal made as to any fault. This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
Any refund due to a fault or other defect will include a refund of the shipment charge. In such circumstances we will also pay for your costs of returning the item(s) (up to £10 in the UK and £20 outside the UK). Beyond six months you will be responsible for covering the costs of returning the items(s) (unless you have been able to establish that the items(s) were defective at the time of original receipt of the shipment, in which case we will reimburse your costs as set out above). We strongly recommend that you use an insured method such as Royal Mail Special Delivery. Replacement item(s) are sent out by standard shipment only (i.e. premium services are not available).
All refunds will be processed within 10 working days of receipt of the returned shipment.
This Returns Policy does not affect your statutory rights. Details of your statutory rights are available from the Citizens Advice Bureau or Consumer Direct.